Pipette Service Levels

 

As an ISO 17025 Accredited calibration lab, we place a firm emphasis on offering our clients service packages suitable to their different and unique needs. To encompass the thousands of different test plans and requirements we’ve come across over the last 17 years in the industry, we have developed three different service packages to address the most common requests and compliance requirements we get from our valued customers.

 

ISO/IEC 17025:2005 Accredited Calibrations

Level 1:

Our most rigorous high-level calibration and service package. It includes:

  • Preventative Maintenance
  • As Found Data Points
  • As Calibrated Data Points
  • Adjustment to specification when necessary and possible
  • N.I.S.T. Traceability
  • Uniquely identifiable ISO 17025 compliant calibration certificates for both As Found data sets and As Calibrated data sets.

This package is adopted by most of our medical, forensic, and pharmaceutical clients as well as certain academic labs heavily involved in research. By collecting data from your instrument as-is once we receive it, we can provide you with a snapshot of it’s disposition prior to service and offer a glimpse of how it has been performing recently (and how that may have affected your work in an adverse way).

 

Level 2:

A short-order version of our Level 1 service package. It includes:

  • Preventative Maintenance
  • As Calibrated Data Points
  • Adjustment to specification when necessary and possible
  • N.I.S.T. Traceability
  • Uniquely identifiable ISO 17025 compliant calibration certificate for As Left data points

This package is used by our clients in all industries who desire an ISO 17025 accredited calibration and service but don’t conduct a retroactive analysis of the performance of their instruments prior to service.

 

Non-Accredited Service

 

Level 3:

Many laboratories don’t require the same tight-rope performance of their instruments, or perhaps just need to know that their pipettes are working smoothly within specification but don’t need data collection for their own analysis. Our Level 3 service package provides assurance that your pipettes are performing within a tolerance of +/- 2%. This package offers:

  • Preventative Maintenance
  • Adjustment to specification with necessary and possible
  • N.I.S.T. Traceability
  • Statement of Calibration

NOTE: Level 3 service does not include an ISO compliant report, nor does it include recorded data points. It does offer documentation stating that your instruments are within specification and traceable to N.I.S.T.